No.5/27/2003-IPC

Government of India

MINISTRY OF COMPANY AFFAIRS

5th floor, A Wing, Shastri Bhavan,

 

Dr.Rajendra Prasad Road, New Delhi-110001

Dated 10/01/2005

 

 

PRESS NOTE NO.1/2005

Subject:-Launching of a new System of Online lodging of complaints of investors and depositors against companies with the Ministry of Company Affairs.

                                                          

        Investor Protection Cell (IPC) in the Ministry of Company Affairs was set up in 1993 to deal with   grievances of investors and depositors against companies.  It receives a large number of complaints daily from the aggrieved investors and depositors.

 

         At present, the investors send their grievances against companies    largely through letters. These complaints are processed with the help of Computer.  Thereafter, letters are issued in physical form to the concerned companies and the concerned Registrar of Companies.  The existing method of processing grievances of the investors and depositors takes considerable time. 

 

        With a view to improving the present system of lodging of complaints against companies and     their processing by the Ministry, a new system for online lodging of complaints by investors and depositors have been jointly developed by the Ministry of Company Affairs and the National Informatics Centre (NIC).  The new system will facilitate investors and depositors to electronically lodge their complaints with the Investor Protection Cell without the requirement of sending their grievances in writing through post.  The system will issue complaint number as acknowledgement online for future reference.

 

        Further more, the complainant will be informed regarding the processing of the complaint and the authorities /agencies to whom the complaint has been referred to by the Ministry for redressal.  The investors can also access the system in order to know about further progress made on the complaint from time to time.

 

        The new system for lodging online complaints of investors and depositors is being released on 11th January 2005 on the website of Ministry of Company Affairs (http://dca.nic.in).

 

 

New Delhi

Dated: 10th Jan.2005